Learning & Development Reinvention: From Mandatory Training to Measurable Impact
Impact at a Glance
Key results from this transformation
The Challenge
Training budget of AED 14M delivering zero measurable ROI - employees attended mandatory compliance training but capability gaps persisted. Only 22% of managers participated in employee development, and skills assessment showed 45% capability gap.
Our Solution
Transformed L&D from activity-based to outcome-based: implemented LMS with personalized learning paths, created capability framework by role, designed blended learning programs, trained managers as coaches, and built learning analytics dashboard.
The Impact
Turned training spend into strategic investment with measurable capability improvement and business impact.
Services Provided
Complete Results
Learning ROI increased 62% (measured through performance improvement)
Capability assessment scores improved 47% across critical skills
Manager involvement in employee development: 22% → 88%
Learning hours per employee reduced 35% while impact doubled
Employee readiness for new digital banking roles: 38% → 84%
Training cost per employee optimized by AED 3.2M annually
"We finally have an L&D function that drives real capability improvement, not just completion rates. The business impact is clear."
Source: CS B2B bundle
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