Engagement & Productivity Transformation for Real Estate & Hospitality Group
Impact at a Glance
Key results from this transformation
The Challenge
Hospitality division plagued by 42% attrition (annual replacement cost: AED 15M), productivity 28% below industry benchmarks, and customer satisfaction declining due to service inconsistency from high staff turnover.
Our Solution
Implemented employee experience transformation: engagement survey with action planning, career pathways, recognition programs, manager training, flexible benefits, and performance-linked rewards.
The Impact
Created engaging workplace that retained talent, improved productivity, and enhanced customer experience.
Services Provided
Complete Results
Attrition reduced by 57% (42% → 18%)
Productivity increased 34% (measured through revenue per employee)
Internal promotion rate increased from 11% to 46%
Customer satisfaction (CSAT) improved by 18 percentage points
Employee engagement score: 41% → 79%
Saved AED 12.8M annually in replacement and training costs
Source: PDF
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