AI Workforce Automation for Government Entity Improving Citizen Services
Impact at a Glance
Key results from this transformation
The Challenge
Government entity overwhelmed with manual processing - 67% of employee time spent on repetitive tasks, citizen satisfaction at 89% (below government target of 95%), and processing times averaging 12 days for routine services.
Our Solution
Implemented RPA and AI automation for 28 high-volume processes, redesigned workflows, trained employees on digital tools, created citizen self-service portals, and built analytics dashboards.
The Impact
Freed employees from manual work to focus on complex citizen needs while improving service speed and quality.
Services Provided
Complete Results
Manual workload reduced by 42% (11,380 hours monthly redirected to value-add work)
AED 3.5M annualized value from efficiency gains
Citizen satisfaction improved from 89% to 96% (exceeding government target)
Processing time for routine services: 12 days → 2 days
Employee satisfaction with work increased 34% (less repetitive work)
Digital service adoption by citizens: 45% → 88%
Source: PDF
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