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Telecommunications (GCC)

AI-Driven Performance Transformation: From Gut Feeling to Data-Backed Decisions

Company Size
4500+ employees
Timeline
18 months
ROI
680%

Impact at a Glance

Key results from this transformation

39%
Employee performance scores increased (business outcomes validated)
47%
Highperformer attrition reduced by (28% 14.8%)
63%
Managerial rating bias reduced by
AED 9.4M
productivity gains (measured through output metrics)

The Challenge

Annual performance reviews were inconsistent (63% managerial bias detected), high performers left at 28% annually, and the company had no way to identify future leaders. Performance ratings had zero correlation with business results.

Our Solution

Implemented AI-powered performance management platform with continuous feedback, OKRs, 360-degree reviews, calibration process, and predictive analytics for flight risk and high-potential identification.

The Impact

Created fair, objective, data-driven performance culture that retained top talent and identified future leaders.

Services Provided

Performance Management TransformationAI & People AnalyticsLeadership DevelopmentSuccession Planning

Complete Results

Employee performance scores increased 39% (business outcomes validated)

High-performer attrition reduced by 47% (28% → 14.8%)

Managerial rating bias reduced by 63%

AED 9.4M productivity gains (measured through output metrics)

Identified 89 high-potentials for succession pipeline

Employee satisfaction with performance process: 32% → 82%

"Finally, a performance management system that actually drives performance instead of just documenting it. The AI insights are incredible."

— Client Testimonial

Source: CS B2B bundle

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