Program objective
Build a dependable Microsoft Copilot practice that improves everyday information work. Participants learn to structure prompts, produce and review business outputs, and design repeatable workflows with clear quality controls and accountable human judgment.
Who this suits
Professionals, team leaders and business support staff seeking practical ways to improve research, communication, reporting and coordination.
Professional objectives
- Design reliable prompts for recurring workplace tasks.
- Produce useful documents, messages, analyses and presentations with Microsoft 365 Copilot.
- Evaluate output quality and introduce a controlled productivity workflow.
Key learning outcomes
- Build a personal task-selection matrix and choose one measurable productivity opportunity.
- Produce three reusable prompts and compare first drafts with improved versions.
- Deliver a checked email and a revised one-page business document.
- Produce meeting actions with owners and a five-slide presentation outline.
- Complete an analysis note with calculation checks, source references and limitations.
- Document a repeatable workflow, quality checklist and before-and-after performance measure.
Module map
- 1.AI foundations and task selection
- 2.Prompt design and iteration
- 3.Documents and business communication
- 4.Meetings and presentations
- 5.Data interpretation and grounded research
- 6.Responsible adoption and repeatable workflows
Modules in detail
1
AI foundations and task selection
Theory & concepts
Distinguish generative assistance, search and rule-based automation. Select tasks by repeatability, source quality and review effort, and establish a baseline for time saved and output quality. Create a task inventory covering drafting, summarization, analysis and coordination. Compare business impact, frequency, source availability and the cost of checking an answer.
Professional application
Compare tasks that need a quick first draft with tasks that require exact source fidelity. Decide when an AI-assisted result is ready for review and when the task should remain manual.
Hands-on exercise & output
Build a personal task-selection matrix and choose one measurable productivity opportunity.
2
Prompt design and iteration
Theory & concepts
Specify the goal, audience, context, source material, constraints and required format. Refine weak responses through examples, follow-up questions and explicit acceptance criteria, and maintain a reusable prompt library. Use role, goal, context, examples and constraints to control the response. Test structured tables, alternative drafts and explicit instructions for missing or conflicting information.
Professional application
Build prompt sequences that move from clarification to drafting, critique and revision. Compare the same prompt against different source packs and record which changes improve relevance, completeness and consistency.
Hands-on exercise & output
Produce three reusable prompts and compare first drafts with improved versions.
3
Documents and business communication
Theory & concepts
Use Word and Outlook scenarios to draft, restructure and summarize business content. Adapt tone for executives, colleagues and customers, and verify names, commitments, figures and omissions against the source. Extract key obligations from a supplied document and draft an audience-specific response. Apply concise subject lines, clear requests, tone adjustments and a source-to-output accuracy check.
Professional application
Restructure a long document into an executive summary, decision brief and customer response. Preserve qualifications, distinguish facts from recommendations and check that shorter wording does not change the original meaning.
Hands-on exercise & output
Deliver a checked email and a revised one-page business document.
4
Meetings and presentations
Theory & concepts
Use Teams and PowerPoint scenarios to convert meeting material into decisions, actions and a presentation storyline. Check attribution, ownership and deadlines, and improve slides for audience relevance and accessibility. Distinguish discussion, decision and action when reviewing meeting material. Structure an executive deck around the issue, evidence and requested decision, with speaker notes and traceable facts.
Professional application
Convert a meeting record into a decision log, action tracker and audience-specific briefing. Identify unresolved questions, distinguish proposed dates from agreed deadlines and organize slides around a clear narrative.
Hands-on exercise & output
Produce meeting actions with owners and a five-slide presentation outline.
5
Data interpretation and grounded research
Theory & concepts
Use Excel scenarios to investigate a business question and review suggested calculations. Distinguish work-grounded and web-grounded answers, inspect references, and validate numerical conclusions independently. Prepare clean tables, explain suggested formulas and verify totals outside the assistant. Compare cited material with original sources and flag unsupported inferences before presenting a conclusion.
Professional application
Translate a business question into a data-analysis request with defined measures and comparison periods. Check whether the answer uses the correct denominator, accounts for missing data and supports the recommendation.
Hands-on exercise & output
Complete an analysis note with calculation checks, source references and limitations.
6
Responsible adoption and repeatable workflows
Theory & concepts
Apply information classification, approved-account rules and human review to everyday use. Map a simple agent-assisted workflow, define its boundaries, and test a reusable task sequence before wider adoption. Define approved inputs, acceptable outputs and a reviewer for each workflow step. Test failure cases, outdated sources and requests outside the assistant's authority.
Professional application
Standardize successful prompts with usage notes, review criteria and source requirements. Compare time saved with correction effort and establish a repeatable personal routine for improving quality and productivity.
Hands-on exercise & output
Document a repeatable workflow, quality checklist and before-and-after performance measure.
Integrated assignment
Select a recurring workplace task and develop a before-and-after workflow with reusable prompts, checked outputs and a practical measure of time and quality.
Delivery & methodology
Format
Part-time professional training
Attendance
Face-to-face · Live online
Location
Dubai / UAE for face-to-face cohorts; online attendance available
Timing
Session hours, timetable, venue and cohort availability are confirmed in joining instructions.
- Pre-course needs and learning-goals assessment
- Facilitated theory and professional concepts
- Guided demonstrations, case analysis and hands-on exercises
- Application to workplace decisions, with discussion and feedback
- Post-course learning review and a personal application plan
Assessment & application
Before
Identify your role, experience, priority objectives and a workplace task you want to improve. Record a baseline confidence rating with an example of current capability.
During
Review module exercises for accurate use of the method, evidence supporting decisions, relevance to the case and clarity of the completed output. Use facilitator and peer feedback to refine the work.
After
Compare the completed assignment with your initial objectives. Explain the decisions made, identify remaining gaps and record the next practical steps.
Workplace transfer
Create a personal 30-day application plan with a defined action, target date, required support and an observable success measure. This is a participant follow-through plan; ongoing coaching is scoped separately.
Frequently asked questions
How does the program keep professional judgment central?
Every Copilot-assisted workflow is paired with reliability checking, so generated content is verified before it is relied on and professional judgment stays at the center of each decision.
Is generated content checked for accuracy?
Yes. Practicing verification and keeping professional judgment central is a core part of the experience, not an afterthought.
Are the dates confirmed?
Dates, delivery format and places are confirmed by TIH before any booking is finalized. Use the enquiry option to check the next available cohort.
How is it delivered?
Public programs are available in person in the UAE and as live online attendance. Confirm the format for your chosen date when you enquire.
