Program objective
Develop clear, purposeful English communication for everyday professional situations. Participants practise workplace writing, meetings, updates and conversations, using feedback to improve clarity, tone and accuracy.
Who this suits
Professionals seeking to strengthen practical English communication in business and workplace contexts.
Professional objectives
- Write clear workplace messages with appropriate tone and accurate structure.
- Communicate effectively in meetings, updates and everyday business conversations.
- Apply a personal improvement plan based on practical language feedback.
Key learning outcomes
- Complete a language diagnostic and set a practical personal learning goal.
- Rewrite a business paragraph and maintain a personal correction log.
- Produce a set of workplace email templates and useful phrases.
- Participate in a meeting simulation and write the agreed actions.
- Deliver a short business update and receive targeted language feedback.
- Create a phrase bank and a 30-day workplace language plan.
Module map
- 1.Language diagnostic and communication goals
- 2.Clear business writing
- 3.Professional emails and messages
- 4.Meetings and active participation
- 5.Presenting information and handling questions
- 6.Practice, feedback and continued improvement
Modules in detail
1
Language diagnostic and communication goals
Theory & concepts
Assess current writing and speaking needs through a short diagnostic and workplace examples. Identify recurring barriers in clarity, grammar, vocabulary or confidence, and agree realistic priorities for the program. Review a short email and spoken update against clarity, grammar, vocabulary and confidence. Prioritize the workplace situations with the greatest effect on daily effectiveness.
Professional application
Identify the communication tasks that matter most to daily work. Compare a starting sample with the desired outcome and set specific goals for clarity, accuracy and participation.
Hands-on exercise & output
Complete a language diagnostic and set a practical personal learning goal.
2
Clear business writing
Theory & concepts
Build concise sentences and paragraphs with a clear purpose and logical order. Practice grammar and vocabulary relevant to requests, explanations and updates, and remove ambiguous wording that could cause avoidable rework. Practice sentence structure, verb tense, articles and linking language through business tasks. Replace long or ambiguous phrasing with concise wording that preserves the intended meaning.
Professional application
Use short, connected sentences with precise verbs and clear references. Edit unnecessary wording and check that the meaning remains easy to follow for an international audience.
Hands-on exercise & output
Rewrite a business paragraph and maintain a personal correction log.
3
Professional emails and messages
Theory & concepts
Write useful subject lines, clear requests and explicit deadlines. Adapt tone for customers, managers and colleagues, and practice follow-up, confirmation, apology and escalation messages with appropriate courtesy. Structure messages around purpose, context, request and next step. Use appropriate language for reminders, delays, apologies, clarification and escalation across different professional relationships.
Professional application
Choose language appropriate to the relationship and purpose. Make requests, deadlines and next steps explicit while maintaining a professional tone in sensitive messages.
Hands-on exercise & output
Produce a set of workplace email templates and useful phrases.
4
Meetings and active participation
Theory & concepts
Use practical language for opening a point, asking for clarification, agreeing and disagreeing professionally. Summarize decisions and actions, and confirm understanding when accents, pace or unfamiliar terminology create difficulty. Practice entering a discussion, interrupting politely, checking meaning and summarizing an agreement. Use clarification strategies when unfamiliar vocabulary, accents or rapid speech create uncertainty.
Professional application
Practice asking for clarification and checking understanding without losing confidence. Use signposting to contribute ideas, express disagreement politely and summarize a decision.
Hands-on exercise & output
Participate in a meeting simulation and write the agreed actions.
5
Presenting information and handling questions
Theory & concepts
Deliver a short update using clear signposting and relevant business vocabulary. Explain numbers, progress and problems, and respond to questions with an organized answer and appropriate clarification. Explain numbers, trends, progress and operational problems with clear signposting. Practice pronunciation, emphasis and concise responses to predictable follow-up questions.
Professional application
Explain a figure, trend or issue with a clear opening and logical sequence. Practice concise answers and useful phrases for acknowledging a question that needs further checking.
Hands-on exercise & output
Deliver a short business update and receive targeted language feedback.
6
Practice, feedback and continued improvement
Theory & concepts
Apply the language in realistic calls, meetings and written tasks. Use individual feedback to correct recurring errors, and create a phrase bank and practice plan for the most frequent workplace situations. Use role plays and repeated practice to strengthen recurring communication tasks. Select a manageable routine for vocabulary review, speaking practice and written self-checking.
Professional application
Create a manageable practice routine from recurring communication needs. Review errors as patterns, reuse corrected examples and measure progress through comparable workplace tasks.
Hands-on exercise & output
Create a phrase bank and a 30-day workplace language plan.
Integrated assignment
Complete a workplace communication portfolio combining written messages, a meeting contribution and a short business update, with a personal development plan.
Delivery & methodology
Format
Part-time professional training
Attendance
Face-to-face · Live online
Location
Dubai / UAE for face-to-face cohorts; online attendance available
Timing
Session hours, timetable, venue and cohort availability are confirmed in joining instructions.
- Pre-course needs and learning-goals assessment
- Facilitated theory and professional concepts
- Guided demonstrations, case analysis and hands-on exercises
- Application to workplace decisions, with discussion and feedback
- Post-course learning review and a personal application plan
Assessment & application
Before
Identify your role, experience, priority objectives and a workplace task you want to improve. Record a baseline confidence rating with an example of current capability.
During
Review module exercises for accurate use of the method, evidence supporting decisions, relevance to the case and clarity of the completed output. Use facilitator and peer feedback to refine the work.
After
Compare the completed assignment with your initial objectives. Explain the decisions made, identify remaining gaps and record the next practical steps.
Workplace transfer
Create a personal 30-day application plan with a defined action, target date, required support and an observable success measure. This is a participant follow-through plan; ongoing coaching is scoped separately.
Frequently asked questions
How does the program strengthen workplace English?
A diagnostic focuses practice where it matters most, applied to emails, meetings, updates and questions, with a personal phrase bank and a focused practice plan for continued improvement.
Is it workplace-focused?
Yes. Techniques are applied to emails, meetings, updates and questions rather than isolated exercises.
Are the dates confirmed?
Dates, delivery format and places are confirmed by TIH before any booking is finalized. Use the enquiry option to check the next available cohort.
